The 'Operating a residential park - A guide for owners and operators' provides detailed information about:
- residential park agreements
- rent and charges
- park rules
- maintenance and repairs
- notices to residents
- ending agreements
- dispute resolution.
Operating a residential park - A guide for owners and operators (PDF, 673.3 KB)
Frequently Asked Questions
The following frequently asked questions (FAQs) provide additional guidance on common issues raised by residential park owners and operators.
These FAQs are provided for general information only and should not be relied upon as a substitute for the Act or for independent legal advice.
What should I do first to prepare for the Act?
- Read the Residential Parks Act 2026
- Read the 'Operating a residential park - A guide for owners and operators'
- Review your current residential park agreements
- Review your existing park rules
- Review the notices and forms you currently use
- Review your day-to-day business practices, including rent review, maintenance and record keeping
- Identify any changes needed to ensure your park complies with the Act.
My residents have been here for years. Do I need to make changes straight away?
Not necessarily. The Act contains transitional arrangements for certain existing agreements. However, you should review your current arrangements and understand whether any changes are required once the Act commences.
How do I know whether the Act applies to my park and is there a difference between residents who own their dwelling and residents who rent a dwelling from me?
The Residential Parks Act 2026 is intended to regulate arrangements where a resident owns their dwelling and leases a site within a residential park from the park owner. The Act applies where the site is, or is to be, the resident's principal place of residence and the resident has, or will have, a right to occupy the site for 90 days or more. It does not generally apply to conventional rental arrangements where a person rents both the dwelling and the land from the park owner, as those arrangements may be covered by the residential tenancy framework
Do I need to understand every part of the Act before it starts?
No. However, you should have a good understanding of the parts that affect the way you operate your park, including agreements, rent, park rules, maintenance, notices and dispute resolution.
What should I tell my residents about the new laws?
Explain that the Act introduces a framework for residential parks in Tasmania and sets out rights and responsibilities for both residents and operators. Encourage residents to read the information available and raise any questions they may have.
Do I need new policies or procedures?
Yes. Reviewing how you manage agreements, rent, maintenance requests, notices, complaints and record-keeping practices can help ensure your park operates in accordance with the Act. Forms, templates and other supporting documents are available to assist you in implementing the Act.
Do I need legal advice?
The Act does not require you to obtain legal advice, but you may choose to do so if you are unsure about your obligations.
Existing residents and agreements
What happens to residents who are already living in my park when the Act starts?
Residents who are already living in your park can continue living there when the Act starts. The Act will apply to existing residents, giving them new rights and protections. As a park owner, you will need to comply with the new requirements and any transitional arrangements that apply to existing agreements.
Do I need to give all existing residents a new agreement?
Not necessarily. The Act applies to all residential park agreements, regardless of whether they were entered into before or after commencement.
Existing agreements are not required to immediately comply with the form requirements in section 14. However, if an existing agreement does not comply with section 14, the park owner must prepare a replacement agreement that complies with those requirements within 6 months of commencement.
The replacement agreement should generally be consistent with the terms and conditions of the existing agreement, except where changes are required to comply with the Act or where different terms are agreed between the park owner and resident.
What if I have residents who have never had a written agreement?
You should review these arrangements as soon as possible. The Act requires residential park agreements to be in writing and contains provisions relating to existing arrangements that transition into the new framework.
Can existing residents stay on their current sites?
Existing residents are not required to move sites simply because the Act commences. Any changes to occupation arrangements must be managed in accordance with the Act.
What if a resident refuses to sign a new agreement?
The outcome will depend on the resident's existing arrangement and the requirements of the Act. Operators should seek to discuss the changes with residents and explain why any new documentation is required.
Can I use this opportunity to update old agreements?
Yes, provided any changes comply with the Act and any applicable transitional requirements. Reviewing older agreements may help ensure they reflect current legal requirements.
What if the terms of an existing agreement are different from the Act?
The Act applies to all residential park agreements, including agreements that were in place before the Act started.
If a term in an existing agreement is different from, or conflicts with, the Act, the Act takes priority. This means the term in the agreement may not be enforceable.
Do I need to review agreements for every resident?
It is good practice to review all existing agreements to determine whether any action is required under the transitional provisions of the Act.
Residential park agreements
Do I have to use the model residential park agreement?
Not necessarily. However, any agreement you use must comply with the requirements of the Act. The model residential park agreement can help park owners ensure they are including the required information.
What if I already have my own agreement?
You should review your agreement to ensure it complies with the Act. Existing agreements may need to be reviewed or reissued depending on the transitional provisions that apply.
What information should be included in a residential park agreement?
A residential park agreement should clearly set out the key terms of the arrangement, including who the agreement is between, the site being occupied, the rent payable, each party's rights and responsibilities, any park rules, and how the agreement can be ended.
The agreement must include all information required by sections 14 and 15 of the Act.
In addition, section 16 requires park owners to provide prospective residents with certain information generally before they enter into a residential park agreement. This helps residents understand the costs, rules and other important matters relating to living in the park before they decide whether to enter into the agreement.
Can I include additional terms in an agreement?
Yes, provided the additional terms are consistent with the Act and do not remove or reduce rights provided under the Act.
Can a residential park agreement be transferred to another person?
Yes. The Act contains provisions relating to the transfer of residential park agreements.
What happens when a resident sells their caravan, cabin or dwelling?
If a resident sells their dwelling, the sale does not automatically transfer the residential park agreement to the buyer.
A prospective purchaser who wishes to keep the dwelling on the site will need to enter into a residential park agreement with the park owner
Can I refuse a person who wants to take over an agreement?
Under the Act, a resident may ask to transfer their residential park agreement to another person, and a park owner must not unreasonably refuse that request. The park owner must respond to the request within 14 days.
If a park owner refuses a transfer request, the resident may apply to the Tasmanian Civil and Administrative Tribunal (TASCAT). If the Tribunal finds there were no reasonable grounds for the refusal, it may order the agreement to be transferred.
Park owners cannot charge a fee or require payment as a condition of approving the transfer of an agreement.
Can I change the terms of an agreement after it has been signed?
Generally, no. Once a residential park agreement has been signed, both the park owner and resident must follow its terms.
Even if both parties agree to a change, it must comply with the Act. A term that is inconsistent with the Act has no effect.
Sale of dwelling on site
Does the resident have the right to sell their dwelling while it remains on the site?
Yes. A resident who owns their dwelling has the right to sell it while it remains in place on the site. You cannot prevent, hinder or obstruct that sale. This includes preventing potential buyers from inspecting the dwelling. The Act specifically treats that as hindering a sale, which is an offence carrying a fine of up to 100 penalty units.
You also cannot prohibit a resident from displaying a "for sale" sign on the site.
Do I get a first option to purchase?
Yes. Before offering the dwelling to the market, the resident must notify you in writing of their intention to sell and give you a first option to purchase at market value. Market value is determined by reference to an independent valuation, the last sale price, or a value calculated as prescribed.
You have 14 days from receiving that written notice to reach agreement with the resident on the purchase. If no agreement is reached within that period, your option lapses and the resident may offer the dwelling to other buyers.
What if the resident dies and the dwelling needs to be sold by their estate?
The same first-option obligation applies, but the period is longer. The personal representative or other person selling the dwelling must notify you in writing and give you a first option to purchase at market value. If no agreement is reached within 28 days of that notice, your option lapses and the dwelling may be offered to the market.
Can I charge the resident or the buyer any fees relating to the sale?
No. The Act prohibits requiring the resident or the proposed new resident to pay any amount to you as consideration for a transfer of the agreement. Any agreement term that purports to require such a payment is void.
What if a buyer wants to inspect the dwelling and I have concerns?
You must allow inspections. Preventing potential buyers from inspecting the dwelling is explicitly treated as hindering the sale and is an offence. If you have legitimate safety or security concerns about a particular person entering the park, manage those through your normal entry procedures, but you cannot use those procedures as a way of obstructing a genuine sale.
Park rules
Do I need to replace my existing park rules?
No. Existing park rules do not need to be replaced automatically. However, park owners should review them to ensure they comply with the Act, as inconsistent rules cannot be enforced.
Can I create my own park rules?
Yes. Park owners may create park rules, provided they relate to matters permitted by the Act and are reasonable and consistent with the Act. Inconsistent rules cannot be enforced.
What makes good park rules?
Good park rules are clear, reasonable, fair and consistent with the Act. They should help maintain safety, amenity and harmony within the park without placing unnecessary restrictions on residents.
Can I change park rules whenever I want?
No. Park owners can change park rules, but they must follow the requirements of the Act, including consulting any residents committee and giving residents at least 14 days' written notice before the changes take effect. Any changes must also be reasonable and consistent with the Act.
Do residents need to be told about rule changes?
Yes. Park owners must give residents at least 14 days' written notice of any changes to park rules before those changes take effect. If there is a residents committee, it must also be consulted before the rules are amended.
Can a new rule take effect immediately?
No. A new or amended park rule cannot take effect immediately. Residents must be given at least 14 days' written notice before the change takes effect.
Can I use the model park rules?
Yes. Park owners may use the model park rules prescribed under the Act. They can be adopted as drafted or adapted to suit the park, provided the rules remain consistent with the Act.
What if residents disagree with a proposed rule change?
Residents do not have to agree with a proposed rule change for it to be made. However, where there is a residents committee, it must be consulted before changes are made. If residents consider a rule unreasonable, they may apply to Tasmanian Civil and Administrative Tribunal (TASCAT) for a review.
Can I have different rules for different residents?
Generally, no. Park rules are intended to apply to all residents of the residential park and should be applied fairly and consistently.
A park owner cannot create or enforce rules that are inconsistent with the Act, nor can they use park rules to unfairly favour or disadvantage particular residents. Any rule must be reasonable and relate to matters permitted under the Act.
Do I need to give residents a copy of new or changed rules?
Yes. If you introduce new park rules or change existing ones, you must give residents written notice of the changes at least 14 days before they take effect. Once the changes take effect, the amended rules form part of the residential park agreement.
If your park has a residents committee, you must also consult the committee and consider its views before making the changes.
Providing residents with a copy of the new or updated rules will help ensure they understand their rights and responsibilities and reduce the risk of disputes.
Can I enforce a rule that is not written down?
No. Park rules should be in writing and provided to residents. A rule that has not been properly documented and communicated may be difficult to enforce.
Rent and charges
Do I need to change my current rent arrangements?
Not necessarily. You should review your current rent arrangements to make sure they comply with the Act. If they already comply, no changes may be needed. If they do not, they will need to be updated.
Can I increase rent after the Act starts?
Yes, but only in accordance with the Act.
A park owner may increase rent if:
- the increase is allowed under the residential park agreement
- at least 12 months have passed since the agreement started or since the last rent increase
- the resident is given at least 60 days' written notice of the increase.
If the agreement is for a fixed term, rent cannot be increased during that term unless the agreement specifically allows for it.
Residents can apply to Tasmanian Civil and Administrative Tribunal (TASCAT) if they believe a rent increase is excessive.
What should I tell residents about future rent reviews?
Tell residents when rent reviews may occur, how much notice they will receive, and their rights under the Act. In most cases, rent can only be increased once every 12 months and residents must be given at least 60 days' written notice of any increase.
Can I charge residents for services and facilities?
Yes, but only in limited circumstances.
The Act allows residents to be charged for certain services, such as water or gas usage, where permitted by the Act and the residential park agreement. In some cases, charges can only be passed on if the service is separately metered.
Park owners must also provide residents with information about any charges payable under the agreement and any services provided on a fee-for-service basis before, or when, the agreement is entered into. This information is provided to the resident in the disclosure pack.
The Act prohibits park owners from charging fees that are not authorised by the Act. For example, park owners cannot charge entry fees, exit fees, management fees or communal contribution fees as a condition of entering into, renewing, transferring or extending an agreement.
Before charging residents for a service or facility, park owners should ensure the charge is permitted by the Act and clearly disclosed to residents.
Security Deposits
Can I require a security deposit from a resident?
Yes. A park owner may require a security deposit, but it cannot exceed four weeks' rent. Special rules apply to some existing long-term residents.
How do I lodge a security deposit?
Security deposits are paid by the resident, or someone acting on the resident's behalf, to the Rental Deposit Authority. The deposit must not be retained by the park owner.
Maintenance responsibilities
How do I know what maintenance I am responsible for?
Park owners are generally responsible for maintaining sites, common areas and services provided under the agreement, while residents are responsible for keeping their site clean and reporting damage or repair issues. Check your agreement and the Act if you are unsure who is responsible for a particular maintenance issue.
What should I do when a resident reports a repair?
Respond to repair requests promptly, assess who is responsible, and arrange repairs within a reasonable time if they are your responsibility. Keeping records and communicating with the resident can help prevent disputes.
Should repair requests be recorded?
Yes. While the Act does not specifically require repair requests to be recorded, keeping accurate records is a good way to manage maintenance issues and demonstrate compliance with your obligations under the Act.
What if the resident causes the damage?
Residents are responsible for damage they intentionally or negligently cause to their site, dwelling, or the common areas of the park. They are also responsible for damage caused by people they allow into the park, such as family members or guests.
If there is a dispute about who caused the damage or who should pay for repairs, the matter may be referred to the Tasmanian Civil and Administrative Tribunal (TASCAT) for determination.
Notices and ending an agreement
How can a residential park agreement be ended?
A residential park agreement can only be ended in the ways set out in the Act. This may include termination by agreement between the parties, by a notice of termination, by an order of the Tasmanian Civil and Administrative Tribunal (TASCAT), or in other circumstances specified in the Act. Park owners should ensure they follow the correct process before seeking possession of a site.
Can I ask a resident to leave without giving notice?
No. In most cases, a park owner must give a valid notice of termination that complies with the Act before an agreement can end. The notice must be in the approved form and include required information such as the reason for termination (where applicable) and the date the resident must vacate.
There are limited exceptions, such as serious misconduct or a notice to leave following a serious act of violence, where different processes may apply.
What happens if a resident does not leave after the agreement ends?
A park owner cannot simply remove a resident or take possession of a site themselves. If a resident remains after the agreement has ended, the park owner may apply to the Tasmanian Civil and Administrative Tribunal (TASCAT) for an order for possession. Only possession obtained in accordance with the Act or a Tribunal order is lawful.
Unlawfully restricting a resident's access to the park or site may breach the Act.
Can I end a fixed-term agreement when the fixed term expires?
Generally, yes. A fixed-term agreement may be ended at the end of the fixed term by giving at least 60 days' notice before the term expires. However, special protections apply to long-term residents and some fixed-term agreements. In certain circumstances, a fixed-term agreement may continue or be reissued under the Act rather than ending automatically.
Park owners should check the Act's requirements before issuing a notice to terminate a fixed-term agreement.
What should I do when a resident moves out?
When a resident leaves, you should inspect the site, confirm whether any rent or other amounts remain outstanding, and deal with any security deposit in accordance with the Act. You should also keep records of the condition of the site and any communication with the resident.
If property is left behind, park owners must follow the Act's requirements for dealing with abandoned property. Different rules apply depending on the type and value of the property left on the site.
Communicating with residents
What information do I need to give a new resident?
Before, or when, a residential park agreement is entered into, park owners must provide prospective residents with a range of information required by the Act. This information helps residents understand the costs, rules, rights and responsibilities associated with living in the park.
In addition to providing a copy of the proposed residential park agreement before it is signed, park owners must provide the approved form - disclosure pack including:
- details of all charges payable by the resident, including any charges for services provided on a fee-for-service basis
- the park owner's contact details and address for service, and emergency repair contact details
- information about any payments the resident may be entitled to receive when they stop occupying the site
- disclosure information required by law, including information about the resident's rights to sell or relocate a dwelling
- a condition report describing the condition of the site when the resident moves in
- any prescribed publications or information sheets required under the Act.
What is the best way to communicate important information to residents?
Important information should be provided in writing wherever possible. This includes notices, rule changes, rent increase notices and other information required under the Act.
Written communication helps ensure residents receive clear and consistent information and provides a record of what was communicated and when.
How should I respond to resident concerns or complaints?
Resident concerns should be acknowledged and addressed promptly. Listening to concerns, keeping records of discussions and responding respectfully can often prevent issues from escalating into disputes.
Where a concern relates to rights or obligations under the Act, park owners should provide accurate information and seek advice if they are unsure about their responsibilities.
Do I need to tell residents about changes that affect them?
Yes. The Act requires residents to be notified about certain changes, such as amendments to park rules, changes to contact details, and rent increases.
Even where the Act does not specifically require notification, keeping residents informed about changes that affect them is good practice and helps maintain positive relationships within the park.
Managing disputes
Will the Act create more disputes?
Not necessarily. Clear agreements and open communication can reduce misunderstandings.
What should I do if a dispute arises with a resident?
If a dispute arises, you should try to resolve it directly with the resident as early as possible. Clear communication, listening to concerns, and discussing possible solutions can often prevent disputes from escalating.
It is also important to keep records of conversations, correspondence, notices and any actions taken to resolve the issue. Good records can assist if the matter later needs to be considered by Tasmanian Civil and Administrative Tribunal (TASCAT)
How can I reduce the risk of disputes?
The best way to reduce disputes is to communicate clearly, provide required information on time, maintain accurate records, respond promptly to concerns and ensure your agreements, notices and park rules comply with the Act.
Being transparent about decisions, keeping residents informed, and addressing issues early can help maintain positive relationships and prevent misunderstandings from becoming formal disputes. Where disagreements do occur, keeping detailed records can assist both parties to resolve the matter quickly and fairly.
When can a dispute be taken to TASCAT?
TASCAT can hear and determine disputes arising under a residential park agreement or the Residential Parks Act 2026. This may include disputes about agreement transfers, rent increases, park rules, maintenance responsibilities, termination notices, security deposits and other matters relating to the rights and obligations of park owners and residents.
A park owner or resident may apply to TASCAT where a dispute cannot be resolved between the parties.
Can TASCAT change or overturn a decision?
Yes. TASCAT has broad powers to resolve residential park disputes. Depending on the circumstances, it can make orders requiring a party to comply with the Act or an agreement, order compensation, determine disputes about security deposits, resolve transfer disputes, terminate or reinstate an agreement, and make other orders necessary to resolve a dispute.
TASCAT may also declare a park rule unreasonable or vary an unfair or unconscionable term of a residential park agreement.
Record keeping and compliance
What records should I keep as a park owner?
Park owners should keep accurate and up-to-date records relating to the operation of the residential park. This includes residential park agreements, notices, rent records, security deposit information, maintenance requests, repair records, correspondence with residents, and any complaints or disputes. Keeping good records can help demonstrate compliance with the Act and assist in resolving disputes.
Do I need to keep records of rent payments?
Yes. The Act requires park owners to keep proper records of all rent received under residential park agreements. If rent is paid directly to the park owner, a receipt must generally be provided within 48 hours and include specified information such as the amount paid, the date received and the period covered by the payment.
Why is it important to keep records of notices and communications?
Notices and communications can become important evidence if a dispute arises. Park owners should keep copies of notices given to residents, including notices relating to rent increases, rule changes, breaches of agreements and terminations.
Records of emails, letters and other communications can help demonstrate that information was provided and that the requirements of the Act have been met.
Should I keep records of maintenance and repairs?
Yes. Keeping records of maintenance requests, inspections, repairs and communications with residents is good practice. These records can help demonstrate that maintenance issues were addressed appropriately and that the park owner acted with reasonable diligence once aware of a repair issue.